Families Search for Care at 2 AM.
Be the One That Answers.
An assistant that helps families narrow the search by care need, location, and insurance, books a tour, and hands the qualified family to your coordinator with everything they already told us attached.
A Placement Decision Is Made in a Week
Families do this once, under stress, usually at night. Whoever gives them a straight answer first is usually the one they visit.
They Contact Five Places in One Evening
The first useful reply wins the tour. An inquiry form that gets a call back in two business days has already lost to the place that answered in two minutes.
Insurance Questions Stop Everything Cold
Do you accept our plan is the first real question, and nobody on the night shift can answer it. The family stops there and moves to the next name on the list.
Tour Bookings Live in a Notebook
Requests arrive by phone, form, email, and DM. Some get logged, some do not, and no one can tell you how many tours were booked last week.
Sensitive Details on Personal Phones
A family's medical situation and contact details sitting in a coordinator's personal WhatsApp is a risk you cannot audit, restrict, or recover when that person leaves.
A Directory Assistant That Actually Narrows the Search
Families describe the situation in their own words. The assistant asks the questions a coordinator would ask, matches against your partner facilities by care level, location, and accepted insurance, and books the tour.
- Filters by care need, location, availability, and insurance accepted
- Books facility tours and confirms them back to the family
- Passes the full conversation to your coordinator, so nobody repeats themselves
- Answers only from your own facility data, never from guesswork
Or Run It as Your Own Facility's Assistant
The same assistant, white labeled with your name, logo, and colors, answering for one community instead of a network. Services, staffing ratios, visiting hours, and pricing, all from your own documents.
- Your branding on the chat widget, invoices, and transactional emails
- Answers services, availability, visiting hours, and pricing from your material
- Books tours and follows up with families who have not decided yet
- Escalates to your team with a written briefing on the family's situation
Coordination, Not Just Conversation
WhatsApp for healthcare and senior care covers everything that happens after the family says yes to a tour.
Built for Conversations You Cannot Be Careless With
Read the honest answer on regulated data in the questions below. These are the controls that ship with every account.
Questions Care Organizations Ask Us
Is this HIPAA compliant?
We do not currently sign a Business Associate Agreement, so we will not claim HIPAA compliance. Organizations use this for the pre admission stage: inquiries, availability, insurance acceptance, tour booking, and general family questions, while clinical records stay in their own systems. Role based access, two factor authentication, encrypted storage, and honored deletion requests are built in. Tell us your requirements and we will tell you plainly whether we fit.
Can the assistant answer insurance questions?
It answers from the plan acceptance data you give it, per facility. If a plan is not in your data, it says so and routes the family to a coordinator rather than guessing. Nothing is invented.
Does it work for one facility or a network?
Both. As a directory assistant it searches across your partner facilities by care level, location, and insurance. As a single provider assistant it is white labeled with your own branding and answers for your community alone.
What happens to the conversation when a coordinator takes over?
Your coordinator receives the full thread plus a short written briefing of what the family has already explained, so the family never has to tell the story twice.
Can we stop staff from seeing family phone numbers?
Yes. Role based data access restricts contact details to owners and admins while restricted staff can still read and reply. This is a common requirement in regulated and privacy conscious organizations.
Can it connect to the CRM we already use?
Yes, through a full REST API and webhooks. Inquiries, tour bookings, and message events can flow into your existing system. If a custom bridge is needed, we scope and build it as a separate one time engagement.
What does it cost?
Plans start at $29 per month for the platform, plus WhatsApp message charges at Meta's official rates with zero markup, plus AI credits you top up as you use them. The 7 day trial does not require a card.
Answer the family who is searching right now
Load your facility data, connect your number, and stop losing placements to whoever replied first.
Plans from $29 per month. WhatsApp message charges are passed through at Meta's official rates with zero markup.