The Gallabox alternative with AI that knows your business
Gallabox is a WhatsApp-first customer conversation platform popular with small teams in India. Teams comparing alternatives usually want AI beyond guided chatbot flows, commerce automation that runs itself, and pricing that does not gate contacts.
Hatchium AI vs Gallabox
Capability by capability. Green = included, amber = limited or extra cost, red = not offered.
| Hatchium AI | Gallabox | |
|---|---|---|
| WhatsApp message rates | Meta's rates, 0% markup |
Meta's rates billed via platform |
| AI assistant | Answers from your content and live catalog, with BYO-key option |
Guided chatbot flows with an AI layer |
| Contact limits | No per-contact caps on plans |
Contact-count limits per plan |
| Delivery-exception automation | Built in |
Not offered |
| COD order verification | Included with auto-cancel |
Via flows you build |
| Shopify integration | Included: cart recovery, order status, reviews, returns |
Basic integrations |
| Voice calling | Browser calling with AI summaries |
Not offered |
| Multiple WhatsApp numbers / sub-accounts | Included under one login |
Separate setups |
| Departments & routing | Queues, self-service picker, workload balancing |
Team assignment |
| Role-based customer-data privacy | Yes |
Not offered |
Competitor details reflect public information as of August 2026 and may change — always confirm current terms with the vendor.
Two Very Different Bills
What the invoice actually looks like on each platform
What You Actually Pay on Gallabox
- Entry pricing around $89/mo globally (about 6 users); India plans from roughly ₹1,999 to ₹3,999/mo billed locally
- Plans carry contact-count limits (for example 2,000-10,000 contacts) and chatbot tiers
- WhatsApp conversation charges billed on top of the plan
One Plan, Meta's Rates, Nothing Hidden
- Monthly plan with live pricing on the site — the number you see is the number checkout charges
- WhatsApp messages at Meta's official rates with 0% markup, funded from a transparent credit wallet
- AI usage in clear credit packs — top up only when you need to
- No per-contact caps, no per-number hosting fees, no paid Shopify add-on
Where Gallabox Is Strong
An honest comparison beats a sales pitch. Credit where it's due:
- Approachable no-code chatbot builder for small teams
- Competitive entry pricing in the Indian market
- Clean, simple onboarding for first-time WhatsApp API users
If those are your deciding factors, Gallabox may serve you well. If AI depth, honest message pricing, and post-sale automation matter more — try Hatchium AI side by side.
Switching from Gallabox: Common Questions
What makes Hatchium AI different from Gallabox?
Three things: the AI assistant answers from your actual business content rather than guided flows, e-commerce automation (cart recovery, COD verification, delivery exceptions) runs out of the box, and plans have no contact-count caps.
Is Hatchium AI harder to set up than Gallabox?
No — connecting WhatsApp takes minutes through Meta's embedded signup, and a Shopify store provisions its automations automatically. Industry packs give you a working assistant on day one.
Does Hatchium AI work for businesses outside e-commerce?
Yes — education, clinics, healthcare, restaurants, and API-first businesses all have dedicated packs.
Can I try Hatchium AI before switching?
Yes — there is a 7-day free trial with no credit card, so you can run it alongside Gallabox before moving your number.
Try it next to Gallabox
7-day free trial, no credit card. Keep your number — WhatsApp Business numbers migrate with you, and we help with the move.