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AI Chatbot

An AI Chatbot That Learns
Your Business Across Channels

It learns from your products, policies, and documents, then automates customer support across WhatsApp, Instagram, Messenger, web chat, and more.

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94%
Queries Auto-Resolved
Without human intervention, last 30 days
4sec
Avg Response Time
vs hours for human agents
24/7
Always Available
Even when your team is off
Any
Language Supported
Replies in the language your customer writes in
Knowledge Base

Train It. Update It. It Keeps Getting Smarter.

Upload your PDFs, website URLs, or sync your Shopify catalog. The AI builds a vector-powered knowledge base and answers from your actual content. Update anytime — new products, policy changes, seasonal offers — the bot relearns instantly.

  • Upload PDFs, docs, and website pages
  • Sync your Shopify product catalog
  • Update or retrain anytime — changes reflect instantly
  • RAG-powered accurate answers
  • Knowledge gaps auto-detected
FashionHub
AI Assistant
What fabrics do you use?
We use 100% premium cotton for our basic range and a cotton-linen blend for the luxury line. All fabrics are pre-shrunk and enzyme-washed for softness.
sizing guide?
Our sizes run true to fit. S: 36", M: 38", L: 40", XL: 42" chest. For a relaxed fit, we recommend going one size up.
Live Search

Customers Ask, AI Finds Products Instantly

The AI queries your Shopify store in real-time via GraphQL. Stock levels, prices, variants, all live. No stale data, no "let me check and get back to you."

  • Real-time inventory and pricing
  • Search by name, size, color, any attribute
  • Returns product links and images
Urban Kicks
AI Assistant
Do you have Nike Air Max in black, size 10?
Yes! Nike Air Max 90 in Black/White, size 10 is in stock. $88.00.
View ProductAdd to Cart
koi aur color hai?
Haan! Ye 3 colors mein available hai: Black/White, Pure White, aur Navy Blue. Sab size 10 mein stock mein hain.
Hand Off

AI Steps Aside When a Human Is Needed

The bot knows its limits. When it can't answer confidently, or a customer asks for a person, it escalates instantly with full conversation context. No repeat questions.

  • Confidence-based auto-escalation
  • Custom hand off keywords
  • Full context preserved for agents
  • Block specific topics from bot
MedCare Clinic
AI Assistant
My order is 3 days late, what's going on?
Let me check order #4892... The courier attempted delivery but found the address locked. Would you be available tomorrow 2-6pm for re-delivery?
No, I just want a refund at this point
I understand. Refund requests are handled by our team. Let me connect you now — they'll have full context of this conversation.
Hi! I'm Sarah. I can see your order #4892 and the delivery issue — let me start the refund process for you.
Full Control

You Decide What the Bot Does

Configure bot behavior, blocked topics, response modes, and more from your dashboard.

Bot ModeAlways on, after hours only, or disabled. Switch modes from your dashboard instantly.
Blocked TopicsPrevent the bot from discussing legal advice, medical diagnoses, or any topic you define.
WhatsApp & WebSame AI on both channels. Train once, deploy on WhatsApp and your website chat widget.
CSAT SurveysAuto-send satisfaction surveys after bot resolves a conversation. Track your AI's performance.
Multi-LanguageUnderstands English, Urdu, Roman Urdu, and any language your customers write in.
BYOKUse your own OpenAI or Gemini API key. Full control over costs and model selection.
Bring Your Own Key

Run the AI on Your Own OpenAI or Gemini Key

Plug in your own API key and pay the model provider directly at their prices, with full control over which model answers your customers. Prefer zero setup? Hatchium's managed AI is included, with keys, models, and upgrades handled for you.

  • Your own OpenAI or Gemini key, billed by the provider at cost
  • Pick the model, switch any time from your dashboard
  • Managed AI included if you would rather not think about keys
  • Same knowledge base, handoff, and language features either way
Your Key
OpenAI or Gemini
You pay the provider directly, at cost
Managed
Hatchium AI
Zero setup, keys and models handled for you
Real Customer

Urbansole's Customers Ask the AI First

Leading footwear brand Urbansole runs its customer conversations on Hatchium AI, live since April 2026. These are production numbers, not projections.

26,000+
Questions Answered by the AI
since going live
4,900+
In the Last 30 Days
handled without adding headcount
24/7
Always On
nights, weekends, and sale days included
See the full Urbansole case study →

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Set up in minutes. AI starts learning from your content immediately.

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