Platform
Everything Your Team Needs
for Support, Sales, and Customer Conversations
One platform for inbox, AI chatbot, campaigns, automation, analytics, and customer workflows across modern messaging channels.
Team Inbox
Stop Losing Customer Messages
When multiple people check the same WhatsApp number, messages get missed and customers get duplicate replies. Hatchium gives every agent their own view of a shared inbox.
- Assign, claim, and transfer conversations
- Live "agent is viewing" collision detection
- Private internal notes between agents
- /shortcut quick replies for common answers
- Auto-resolve idle conversations
Ahmad Raza
Assigned to Sarah
I need help with my order #4521
Hi Ahmad! Let me check your order status. One moment.
Internal Note: Customer has been waiting 2 days. Prioritize.
Your order shipped today! Tracking: TCS-48291. You'll receive it by tomorrow.
Campaigns
Reach Thousands, Not One at a Time
Create broadcast campaigns, schedule send windows, and track delivery in real-time. Segment your audience to send the right message to the right people.
- Broadcast to thousands with one click
- Schedule campaigns and set send windows
- Pause, resume, track delivery live
- Marketing frequency cap per customer
12,847
Messages Sent Today
98.2% delivered
87.2%
Read Rate
11,203 messages read
4,891
Customer Replies
38.1% response rate
Tools
Contacts, Templates, and Analytics
The everyday tools that keep your WhatsApp operations running smoothly.
Contact ManagementImport from CSV, organize into groups, tag and segment. Custom labels for VIP, urgent, or any category you need.
Template ManagementCreate templates, submit to Meta for approval, track status. Utility, auth, and marketing categories in one place.
Dashboard & Analytics14-day volume charts, delivery breakdown, read rates, credit usage. Your WhatsApp command center.
Customer SegmentsBuild custom filter rules. Segment by purchase history, tags, last message date, or any field. Preview before sending.
Drip SequencesSchedule follow-ups at timed intervals. Nurture leads, onboard customers, or run multi-step campaigns on autopilot.
Quick RepliesSave canned responses as /shortcuts. Your agents type a slash, pick a reply, send in seconds.
Website
Live Chat for Your Website
Embed a chat widget on any website. Visitors talk to your team or AI bot directly. Conversations land in the same inbox as WhatsApp. Zero extra tools.
- One script tag, works on any platform
- AI or human, same experience
- Same inbox, no context switching
Ready to get started?
See our plans or talk to our team about your requirements.