Everything Your Team Needs
for Support, Sales, and Customer Conversations
One platform for inbox, AI chatbot, campaigns, automation, analytics, and customer workflows across modern messaging channels.
Stop Losing Customer Messages
When multiple people check the same WhatsApp number, messages get missed and customers get duplicate replies. Hatchium gives every agent their own view of a shared inbox.
- Assign, claim, and transfer conversations
- Live "agent is viewing" collision detection
- Private internal notes between agents
- /shortcut quick replies for common answers
- Auto-resolve idle conversations
Route Every Customer to the Right Team
Set up named queues like Sales, Support, and Billing with their own staff. Customers can even pick their department from a menu inside WhatsApp, and the conversation lands with the least-busy agent on that team.
- Department queues with their own staff rosters
- Customer self-service department picker
- Workload-balanced auto-assignment
- Agents see their queues; managers see everything
▸ Sales
▸ Support
▸ Billing
Every Brand, Location, and Line in One Login
Run multiple WhatsApp numbers, separate lines for sales, support, or each branch, plus Facebook Pages and Instagram accounts, all under one account with per-line controls.
- Multiple WhatsApp numbers on one dashboard
- Per-number labels, settings, and API keys
- AI assistant on/off per number and per channel
- Facebook Pages and Instagram accounts alongside
Reach Thousands, Not One at a Time
Create broadcast campaigns, schedule send windows, and track delivery in real-time. Segment your audience to send the right message to the right people.
- Broadcast to thousands with one click
- Schedule campaigns and set send windows
- Pause, resume, track delivery live
- Marketing frequency cap per customer
Reminders That Send Themselves
Fee due dates, renewals, follow-ups: schedule them once per customer and they go out on time, filled with that customer's own details. One-time or recurring, daily to monthly.
- Per-customer schedules with any send time
- Recurring: daily, weekly, or monthly, with end dates
- Personalized with the customer's own details
- Full send history and retry controls
Contacts, Templates, and Analytics
The everyday tools that keep your WhatsApp operations running smoothly.
Call Customers Without Leaving the Platform
Some conversations need a voice. Call any contact straight from the browser using your own calling provider account, so you control the cost. Log notes, and opt in to recordings with AI-written summaries.
- One-click calling from contact profiles and the inbox
- Call history with notes, per agent
- Opt-in recording with a spoken consent notice
- AI call summaries with urgency flags for the team
Live Chat for Your Website
Embed a chat widget on any website. Visitors talk to your team or AI bot directly. Conversations land in the same inbox as WhatsApp. Zero extra tools.
- One script tag, works on any platform
- AI or human, same experience
- Same inbox, no context switching
Serious About Your Customers' Data
Controls for teams that handle sensitive customer information.
Ready to get started?
See our plans or talk to our team about your requirements.