Most of Your Traffic Leaves Without Paying.
Go Get It Back on WhatsApp.
Cart recovery, cash-on-delivery confirmation, order updates, and delivery problems, all handled on the app your customers actually open. One click if you are on Shopify, a REST API if you are not.
Four Leaks Every Online Store Has
You already paid to acquire every one of these customers. This is where they slip away after the ad spend.
The Recovery Email Nobody Opens
Roughly seven in ten carts are abandoned across the industry, and the email you send about it lands in a promotions tab. WhatsApp gets opened. That is the entire difference.
COD Orders You Pay to Ship Twice
An unconfirmed cash-on-delivery order gets packed, shipped, refused at the door, and shipped back. You pay freight both ways and the item returns shopworn.
Where Is My Order, All Day, Every Day
Your support team spends its day pasting tracking numbers. That is the single most common message an online store receives, and it is the easiest one to automate away.
A Failed Delivery That Nobody Chases
The courier flags a bad address or a missed attempt, it sits in a portal nobody opens, and the parcel comes back by default. Nobody ever asked the customer what they wanted.
Reach the Cart While the Customer Still Wants It
When someone leaves items behind, a WhatsApp message goes out on the schedule you set, carrying the product, the price, and an optional discount code. One tap takes them back to checkout.
- Send at 1 hour, 6 hours, or 24 hours, whichever converts best for you
- Product image, price, and an optional discount code in the message
- Written to stay inside WhatsApp policy, so the template gets approved
- Recovered revenue tracked in your dashboard, so you can see what it earned
Confirm the COD Order Before You Pack It
Cash on delivery is the default in a lot of markets, and it is where fake and impulse orders cost you real freight. Ask for a confirmation on WhatsApp first, and cancel automatically if nobody answers.
- Confirm and cancel buttons sent before the order is packed
- Auto-cancel after a timeout you choose, so nothing sits in limbo
- Fewer refused deliveries, less return freight, less shopworn stock
- The customer gets a clear record of what they ordered and what it costs
When the Courier Fails, Ask the Customer, Not a Portal
A failed attempt or a bad address triggers a WhatsApp message with two buttons. Whatever the customer picks goes straight back to the courier, and every open case sits on a dashboard until it is resolved.
- Customer chooses to retry delivery or return the order, in one tap
- Their answer is submitted back to the courier automatically
- A live dashboard of every delivery case, with the customer reply attached
- Fewer parcels returned by default just because nobody chased them
The Whole Order Lifecycle, Not Just the Cart
WhatsApp for e-commerce covers everything between checkout and the next purchase, running without your team touching it.
Urbansole Runs Its Customer Conversations on Hatchium AI
A leading Pakistani footwear brand, live since April 2026. These are production numbers from their account, not projections.
Their team answers every channel from one inbox, abandoned checkouts get a compliant WhatsApp nudge automatically, and when a courier flags a failed delivery the customer is asked whether to retry or return, with the answer sent straight back to the courier. No call center required.
No Cut of the Revenue You Recover
Some platforms price recovery as a percentage of what it earns you. This one does not.
Questions Store Owners Ask Us
We are not on Shopify. Can we still use this?
Yes. Shopify connects in one click with catalog sync, automations, and the chat widget provisioned for you. Every other store connects through the REST API and webhooks: you push cart, order, and fulfilment events in, and messages go out on the same automations. For WooCommerce, a headless build, or a custom back office, we scope and build the connector as a one time engagement priced separately from your plan.
Will WhatsApp approve an abandoned cart message?
Yes, when it is worded correctly. Recovery templates get rejected when they read as a promotional blast. Ours are written as an order-related message that stays inside WhatsApp policy, and we go through template submission with you rather than leaving you to guess.
How does cash-on-delivery verification work?
Before the order is packed, the customer gets a WhatsApp message with confirm and cancel buttons showing the order and the total. If nobody responds within the timeout you set, the order is cancelled automatically instead of shipping on a guess.
What happens when a courier cannot deliver?
The customer is messaged automatically with two options, retry delivery or return the order, and their choice is submitted straight back to the courier. Every case sits on a dashboard with the customer reply next to it, so nothing is resolved by default.
Do you take a percentage of recovered revenue?
No. You pay a flat monthly plan plus WhatsApp message charges at Meta's official rates with no markup. What the automation earns you is entirely yours.
What do the messages actually cost?
Meta charges by category. Order updates and confirmations are utility messages, the cheap tier. Promotional campaigns are marketing and cost more. Your replies inside an open 24 hour conversation window are free. We pass all of it through at cost.
How long until it is running?
A Shopify store can be live the same day: connect, pick your automations, submit templates. Non-Shopify stores depend on how quickly your side can send order events to the API. Plans start at $29 per month and the 7 day trial does not need a card.
Stop paying to acquire customers you then lose at checkout
Turn on cart recovery and order updates first. Add COD confirmation and delivery automation once you see the first ones land.
Plans from $29 per month. WhatsApp message charges are passed through at Meta's official rates with zero markup.