AI Customer Support and Sales Growth
on WhatsApp, at Meta's Rates. 0% Markup.
Answer customers automatically, recover abandoned carts, and fix failed deliveries across WhatsApp, Instagram, and Messenger. Messages are billed at Meta's own rates. Hatchium adds nothing on top.
166,000+ messages handled for one brand alone. See the Urbansole results →
Your Shopify Store, Supercharged with WhatsApp
Stop losing sales to abandoned carts and silent customers. Connect in one click.
Urbansole Runs Its Customer Conversations on Hatchium AI
A leading Pakistani footwear brand, live on Hatchium AI since April 2026. Real production numbers, not projections.
- Every channel answered from one inbox, no call center required
- Abandoned checkouts get an automatic, compliant WhatsApp nudge
- 19% of reminded carts complete checkout, organic returns not counted
- When a courier flags a failed delivery, the customer picks retry or return in chat and the answer goes straight back to the courier
Failed Deliveries Fix Themselves
When a courier flags a problem, your customer answers on WhatsApp and the courier gets the instruction — no calls, no chasing
Retry or Return, Asked Automatically
Missed attempt or address issue? The customer instantly gets a WhatsApp message with two buttons — retry delivery or return the order — and their choice goes straight back to the courier.
Every Case on One Dashboard
See what's pending, what's resolved, and what needs a human — with the customer's own reply visible next to each delivery case.
Built for High-Volume COD
Designed for Pakistani e-commerce couriers where cash-on-delivery failures burn real margin. More logistics providers can be added over time.
WhatsApp vs Email vs SMS
Your customers are on WhatsApp. Meet them where they already are.
| Capability | SMS | ||
|---|---|---|---|
| Read Rate | 85% | 20% | 42% |
| Response Rate | 45% | 6% | 12% |
| Rich Media | Images, videos, buttons, lists | HTML (often blocked) | Text only |
| Two-Way Chat | Real-time conversations | Slow, buried in inbox | Limited, no threading |
| Delivery | Instant, with read receipts | Spam folder risk | DND blocks, no receipts |
| Customer Preference | App they check 100+ times/day | Checked a few times/day | Often ignored |
Comparing platforms instead? See how Hatchium AI stacks up against Wati, Interakt, Zoko, SleekFlow, and Gallabox.
An AI Agent That Actually Knows Your Business
Not a dumb FAQ bot. It learns from your products, policies, and documents.
Everything You Need in One Place
The tools your team uses every day to manage conversations, contacts, and campaigns
Team Inbox & Agent Routing
Your entire team works from one shared WhatsApp inbox. Assign chats, route by department, and see who's handling what. Collision detection prevents duplicate replies. Internal notes keep your team aligned without the customer seeing.
- Assign, claim, and transfer conversations
- Live "agent is viewing" collision detection
- Private internal notes between agents
Dashboard & Analytics
See exactly what's happening. 14-day volume charts, delivery status breakdown, read rates, and credit usage at a glance. Track every message from sent to delivered to read. Export logs anytime.
- Real-time delivery tracking per message
- Credit usage and balance monitoring
- Exportable delivery logs and reports
Template Management
Create message templates, submit to Meta for approval, and track status. Manage utility, auth, and marketing categories from your dashboard.
Contact Management
Import contacts from CSV, organize into groups, and segment for campaigns. Custom labels and tags keep your audience structured.
Quick Replies
Save canned responses as /shortcuts. Your agents type a slash, pick a reply, and send in seconds. No retyping the same answers.
Web Chat Widget
Embed a live chat on your website. Visitors chat directly with your team or AI bot. Same inbox, same agents, no extra tools.
Voice Calling
Call customers straight from the browser on your own calling account. Log notes, and opt in to recordings with AI summaries and urgency flags.
Multiple Numbers & Sub-Accounts
Run several WhatsApp numbers, Facebook Pages, and Instagram accounts under one login. Per-number settings and AI on/off switches.
Scheduled Reminders
Fee reminders, renewals, and follow-ups sent per customer on a schedule — one-time, daily, weekly, or monthly — filled with their own details.
Security & Privacy
Two-factor authentication for your team, plus role-based access that can hide customer phone numbers and emails from restricted staff.
Built for How Your Industry Works
Pre-built assistants and workflows, ready to configure for your business
Healthcare & Senior Care
A directory assistant that helps families find the right care facility by need and insurance, and books facility tours. Also available white-label for a single provider.
See how it worksEducation & Academies
A course-and-enrollment assistant that answers program questions, captures leads, and books trial classes for your coordinators to follow up on.
See how it worksClinics & Aesthetic Practices
Appointment booking with confirm, reschedule, and cancel, a services FAQ assistant, and a before/after gallery the assistant can share with patients.
See how it worksRestaurants
A menu and daily-specials assistant that takes reservations and order requests, collects meal ratings, and comes with a kitchen-side admin panel.
See how it worksE-Commerce
Cart recovery, COD verification, order tracking in chat, and delivery-exception automation, the full Shopify toolkit, live in minutes.
See how it worksAPI-First Businesses
Reliable send/receive messaging, a knowledge-base assistant, and full REST API access with webhooks for custom integration into your own systems.
Read the API docsWhat Can You Send?
Reach your customers on the app they check 100+ times a day
Appointment Reminders
"Your appointment with Dr. Reed is tomorrow at 3 PM." Reduce no-shows by reminding customers automatically from your booking system.
Order & Delivery Updates
"Your order #4521 has been shipped!" Keep customers informed at every step from confirmation to delivery, without lifting a finger.
OTP & Verification
"Your verification code is 483291." Send one-time passwords and login codes via WhatsApp. Faster and more reliable than SMS.
Payment Receipts
"Payment of $54 received. Thank you!" Send instant confirmations when payments are processed. Builds trust and reduces support calls.
Document Ready Alerts
"Your visa is ready for collection. Ref: GF-2026-4851." Notify customers when their documents or applications are ready to pick up.
Promotional Campaigns
"Eid Sale: 30% off everything this weekend!" Send targeted offers, seasonal promotions, and new arrival announcements to hundreds of customers at once.
Automated Follow-Ups
"Hi Ahmad, still interested? Your cart is waiting." Re-engage leads and pending inquiries automatically so no conversation goes cold.
Event Invitations
"You're invited: Product launch on April 5th." Send event reminders with RSVP buttons so customers can confirm directly inside WhatsApp.
Customer Feedback
"How was your experience? Tap to rate." Collect reviews, ratings, and survey responses right after a purchase or appointment.
How It Works
Start sending WhatsApp messages in 4 simple steps
Sign Up
We create your account and connect your business WhatsApp number. You get a private dashboard with your own login.
Pick a Plan & Top Up Credits
Choose a monthly plan, then top up two kinds of credits as you need them: message credits for WhatsApp sends, and AI credits for your assistant's responses. Packs for both, pay only for what you use.
Connect & Send
Connect Hatchium to your existing software using our simple API, or send messages directly from your dashboard. Takes minutes, not days.
Track Everything
See delivery status for every message in real-time. View reports, check your balance, and download logs from your dashboard.
Connects With Your Existing Tools
Plug Hatchium into the platforms you already use. Trigger WhatsApp messages from any event in your workflow.
E-commerce
Shopify, WooCommerce, or custom stores. Send abandoned cart reminders, order confirmations, and shipping updates automatically.
CRM Systems
HubSpot, Salesforce, Zoho, or your own CRM. Sync contacts, trigger messages from deal stages, and log conversations back to your pipeline.
Webhooks & Zapier
Connect any app or workflow using webhooks or Zapier. If your system can send an HTTP request, it can trigger a WhatsApp message through Hatchium.
Custom Software
ERP, billing systems, booking platforms, school portals. Our REST API works with PHP, Python, Node.js, Java, C#, or any language your system uses.
Already have a system in place? Our team will help you integrate it. Talk to us
Your Data is Safe With Us
Official Meta API, encrypted infrastructure, fully compliant
Official Meta API
We use Meta's official WhatsApp Cloud API. No third-party proxies or unofficial workarounds. Your WhatsApp Business Account stays fully compliant.
Encrypted & Isolated
All data encrypted in transit (TLS 1.2+) and at rest. Each business account is completely isolated. API credentials are hashed, never logged.
Consent & Compliance
Opt-in enforcement, template approval workflow, abuse monitoring, and instant opt-out processing. Built to meet Meta's WhatsApp Business policies.
Read our full Privacy Policy and Terms of Service
Simple, Transparent Pricing
Plans from $29/mo. Instagram and Messenger are available as add-ons, and WhatsApp message billing stays separate.
Starter
3 team members, inbox, contacts, widget
Growth
5 members, Shopify, campaigns, automations
Business
10 members, AI chatbot, analytics, API
The Questions Buyers Actually Ask
Do you add markup on top of Meta's rates?
No. We pass through Meta's official per-message rates at cost. Many competitors add 10-20% markup that only appears on invoices. We believe in transparent pricing.
How are messages charged?
Plan prices cover the platform (inbox, features, support). WhatsApp messages are charged separately at Meta's official per-message rates in USD, passed through with zero markup: Marketing $0.0473, Utility $0.0100, Auth $0.0100, Service free.
Can I switch plans later?
Yes. Upgrades take effect immediately. Downgrades apply at the next billing cycle. No refunds on downgrades.
Why Teams Choose Hatchium
A focused platform for support, sales, and customer conversations across modern channels.
Hatchium AI brings team inbox, AI chatbot, campaigns, analytics, and web chat together in one product. It is built for businesses that want faster replies, cleaner operations, and better revenue recovery across WhatsApp, Instagram, Facebook Messenger, and the web.
Easy to Integrate
Already have a system? Connect it to Hatchium with our simple API
Authentication
API key sent via X-API-Key header. Each account gets a unique key from the dashboard.
Rate Limits
Per-account rate limits with headers in every response. Scale as your volume grows.
Webhooks
Real-time delivery callbacks: sent, delivered, read, and failed status for every message.
Error Handling
Standard HTTP codes with structured JSON errors including code, message, and resolution guidance.