AI Customer Support and Sales Growth
for WhatsApp, Instagram, and Messenger.
Manage customer conversations across WhatsApp, Instagram, Facebook Messenger, and more with AI-powered support, sales automation, analytics, and CSAT.
Your Shopify Store, Supercharged with WhatsApp
Stop losing sales to abandoned carts and silent customers. Connect in one click.
WhatsApp vs Email vs SMS
Your customers are on WhatsApp. Meet them where they already are.
| SMS | |||
|---|---|---|---|
| Open Rate | 98% | 20% | 42% |
| Response Rate | 45% | 6% | 12% |
| Rich Media | Images, videos, buttons, lists | HTML (often blocked) | Text only |
| Two-Way Chat | Real-time conversations | Slow, buried in inbox | Limited, no threading |
| Delivery | Instant, with read receipts | Spam folder risk | DND blocks, no receipts |
| Customer Preference | App they check 100+ times/day | Checked a few times/day | Often ignored |
An AI Agent That Actually Knows Your Business
Not a dumb FAQ bot. It learns from your products, policies, and documents.
Everything You Need in One Place
The tools your team uses every day to manage conversations, contacts, and campaigns
Team Inbox & Agent Routing
Your entire team works from one shared WhatsApp inbox. Assign chats, route by department, and see who's handling what. Collision detection prevents duplicate replies. Internal notes keep your team aligned without the customer seeing.
- Assign, claim, and transfer conversations
- Live "agent is viewing" collision detection
- Private internal notes between agents
Dashboard & Analytics
See exactly what's happening. 14-day volume charts, delivery status breakdown, read rates, and credit usage at a glance. Track every message from sent to delivered to read. Export logs anytime.
- Real-time delivery tracking per message
- Credit usage and balance monitoring
- Exportable delivery logs and reports
Template Management
Create message templates, submit to Meta for approval, and track status. Manage utility, auth, and marketing categories from your dashboard.
Contact Management
Import contacts from CSV, organize into groups, and segment for campaigns. Custom labels and tags keep your audience structured.
Quick Replies
Save canned responses as /shortcuts. Your agents type a slash, pick a reply, and send in seconds. No retyping the same answers.
Web Chat Widget
Embed a live chat on your website. Visitors chat directly with your team or AI bot. Same inbox, same agents, no extra tools.
What Can You Send?
Reach your customers on the app they check 100+ times a day
Appointment Reminders
"Your appointment with Dr. Khan is tomorrow at 3 PM." Reduce no-shows by reminding customers automatically from your booking system.
Order & Delivery Updates
"Your order #4521 has been shipped!" Keep customers informed at every step from confirmation to delivery, without lifting a finger.
OTP & Verification
"Your verification code is 483291." Send one-time passwords and login codes via WhatsApp. Faster and more reliable than SMS.
Payment Receipts
"Payment of Rs. 15,000 received. Thank you!" Send instant confirmations when payments are processed. Builds trust and reduces support calls.
Document Ready Alerts
"Your visa is ready for collection. Ref: GF-2026-4851." Notify customers when their documents or applications are ready to pick up.
Promotional Campaigns
"Eid Sale: 30% off everything this weekend!" Send targeted offers, seasonal promotions, and new arrival announcements to hundreds of customers at once.
Automated Follow-Ups
"Hi Ahmad, still interested? Your cart is waiting." Re-engage leads and pending inquiries automatically so no conversation goes cold.
Event Invitations
"You're invited: Product launch on April 5th." Send event reminders with RSVP buttons so customers can confirm directly inside WhatsApp.
Customer Feedback
"How was your experience? Tap to rate." Collect reviews, ratings, and survey responses right after a purchase or appointment.
How It Works
Start sending WhatsApp messages in 4 simple steps
Sign Up
We create your account and connect your business WhatsApp number. You get a private dashboard with your own login.
Buy Credits
Pick a credit package based on your volume. Each message costs a few credits. Prepaid monthly packages to fit your needs.
Connect & Send
Connect Hatchium to your existing software using our simple API, or send messages directly from your dashboard. Takes minutes, not days.
Track Everything
See delivery status for every message in real-time. View reports, check your balance, and download logs from your dashboard.
Connects With Your Existing Tools
Plug Hatchium into the platforms you already use. Trigger WhatsApp messages from any event in your workflow.
E-commerce
Shopify, WooCommerce, or custom stores. Send abandoned cart reminders, order confirmations, and shipping updates automatically.
CRM Systems
HubSpot, Salesforce, Zoho, or your own CRM. Sync contacts, trigger messages from deal stages, and log conversations back to your pipeline.
Webhooks & Zapier
Connect any app or workflow using webhooks or Zapier. If your system can send an HTTP request, it can trigger a WhatsApp message through Hatchium.
Custom Software
ERP, billing systems, booking platforms, school portals. Our REST API works with PHP, Python, Node.js, Java, C#, or any language your system uses.
Already have a system in place? Our team will help you integrate it. Talk to us
Your Data is Safe With Us
Official Meta API, encrypted infrastructure, fully compliant
Official Meta API
We use Meta's official WhatsApp Cloud API. No third-party proxies or unofficial workarounds. Your WhatsApp Business Account stays fully compliant.
Encrypted & Isolated
All data encrypted in transit (TLS 1.2+) and at rest. Each business account is completely isolated. API credentials are hashed, never logged.
Consent & Compliance
Opt-in enforcement, template approval workflow, abuse monitoring, and instant opt-out processing. Built to meet Meta's WhatsApp Business policies.
Read our full Privacy Policy and Terms of Service
Simple, Transparent Pricing
Two billing options. Per-message rates starting from Rs. 4. Use our calculator to see your exact cost.
Starter
3 team members, inbox, contacts, widget
Growth
5 members, Shopify, campaigns, automations
Business
10 members, AI chatbot, analytics, API
Who's Behind Hatchium?
A registered software company with 13+ years of enterprise experience
Datamatics Software Solutions Private Limited builds enterprise software for healthcare, finance, education, and services organizations across Pakistan. Hatchium is our dedicated WhatsApp messaging platform, designed to give businesses a simple, reliable way to communicate with their customers.
Easy to Integrate
Already have a system? Connect it to Hatchium with our simple API
Authentication
API key sent via X-API-Key header. Each account gets a unique key from the dashboard.
Rate Limits
Per-account rate limits with headers in every response. Scale as your volume grows.
Webhooks
Real-time delivery callbacks: sent, delivered, read, and failed status for every message.
Error Handling
Standard HTTP codes with structured JSON errors including code, message, and resolution guidance.